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🌿 Terms & Conditions

1. Information About Us

This website is operated by Farringdon Health and Beauty, East Clyst, The Drive, Farringdon, Exeter, Devon, EX5 2JD.

All goods purchased through this site are supplied by Farringdon Health and Beauty. Your personal information will be used in accordance with our Privacy Policy.

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2. Ordering

You may place an order by following the on‑screen prompts. You will have the opportunity to review and correct any details before confirming your order.

By clicking “Check Out”, you are making an offer to purchase the selected goods. We will acknowledge your order with an automatically generated email confirming acceptance. At this point, the contract is formed.

If any details in the confirmation email are incorrect, please contact us immediately at: janey@enyajspa.com or by post at the address above.

The contractual language is English.

 

3. Price and Delivery Costs

Prices shown on the website may change without notice, but the price at the time of ordering will apply.

If a pricing error occurs, we are not obliged to supply goods at the incorrect price. We may cancel the order and refund you, or contact you to confirm whether you wish to proceed at the correct price.

All prices include VAT (where applicable) but exclude delivery costs, which are shown before checkout.

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4. Availability and Delivery

All orders are subject to availability. We deliver within the United Kingdom only.

We will use reasonable endeavours to deliver goods on any agreed date, or within 30 days if no date is specified. We are not responsible for delays caused by circumstances beyond our control, such as adverse weather, courier delays, or transport issues.

If no one is available to receive the delivery, it is your responsibility to arrange collection or redelivery with the courier.

 

5. Payment

Payment must be received before your order is processed. We accept the following payment methods:

  • PayPal

  • Credit card

  • Debit card

  • Apple Pay

Your card or account will be charged when your order is submitted.

 

6. Your Right to Cancel

You may cancel your order at any time before dispatch, or within 14 days of receiving the goods.

To cancel, please contact us by phone, email, or post.

You must return goods to us within 14 days of cancellation, at your own cost unless the goods were faulty or sent in error.

You cannot cancel orders for:

  • goods that deteriorate quickly

  • sealed goods not suitable for return once opened

  • goods that become inseparably mixed with other items

 

7. Refunds

Following cancellation, we will refund you within 14 days of:

  • receiving your cancellation notice (if goods not yet dispatched),

  • receiving returned goods, or

  • receiving proof of return

Refunds will be made using the original payment method.

We may deduct an amount for unreasonable handling that reduces the value of the goods.

If goods are defective, incorrect, or not as described, we will offer:

  • a full refund, or

  • a repair or replacement (unless disproportionate), at no cost to you

 

8. Cancellation by Us

We may cancel your order if:

  • stock is unavailable

  • we do not deliver to your area

  • a pricing error occurred

You will be notified by email and refunded promptly.

 

9. Title and Risk

Ownership of goods passes to you once delivered and paid for in full. After delivery, goods are held at your own risk.

 

10. Liability

We are not liable for:

  • losses that are not foreseeable

  • losses not caused by our breach

  • business losses (e.g., loss of profits, contracts, goodwill)

Nothing in these terms excludes liability for:

  • fraud

  • death or personal injury caused by negligence

  • rights under the Consumer Protection Act 1987

  • any liability that cannot legally be excluded

 

11. Events Beyond Our Control

We are not liable for delays caused by events outside our reasonable control, including extreme weather, accidents, transport issues, strikes, or natural disasters.

 

12. General

If any part of these terms is found invalid, the rest remains in effect.

Failure to enforce any right does not constitute a waiver.

We may update these Terms & Conditions at any time. The version in force at the time of your order applies.

 

13. Law and Jurisdiction

These terms are governed by English law. Disputes may be brought in the courts of England and Wales, or in your home jurisdiction if you live in Scotland or Northern Ireland.

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